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Vadims Mikeļevičs is an e-sports and biathlon enthusiast with years of writing experience aboutgames, sports, and bookmakers. The player from Somalia had his account suspended after unsuccessful verification. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts. The casino acted in accordance with its Terms and Conditions. The player struggles to withdraw his money for unknown reason.
We requested further communication evidence and clarification but received no response. Consequently, the complaint was rejected due to lack of player response. The player from Brazil had made three withdrawal requests on the 1xbet platform, which had remained unprocessed.
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The player from Argentina had two accounts with an online casino, one linked to an email, and the other to a phone number. Due to a misunderstanding, both accounts had been blocked, one of which had contained his funds. The player had been trying to resolve this issue since February with no response from the casino. The player had clarified that neither of his accounts had been verified, and he had not activated any bonuses. After our intervention, the casino had informed that the player’s request was being processed, and his documents were under review.
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The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document. After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player’s apostilled document via postal service. Following this, the player’s verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings.
